Privacy Policy

Last updated: October 2, 2026

C. Smith Detailing (“we,” “us,” or “our”) operates csmithdetailing.com. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

We only collect information you give us directly. When you request a quote, book a service, or contact us, we may collect:

  • Your name, phone number, and email address
  • Vehicle details you provide (type, year, make, model, condition)
  • The service you are interested in and any notes you add
  • Appointment and payment records for services you book

We also collect standard technical information automatically, such as your IP address, browser type, and the pages you visit, through cookies and similar technologies.

How we use your information

  • To prepare and send you a quote
  • To schedule, confirm, and remind you about appointments
  • To contact you about your request by phone, text, or email
  • To send occasional offers and service reminders by text (up to 4 msgs/mo), which you can stop at any time by replying STOP
  • To process payments and deposits for booked services
  • To improve our website and understand which advertising works

Text messaging

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

If you enter your mobile number in the quote request form on our website and tap Next below the consent notice, you agree to receive calls and texts from C. Smith Detailing at the number you provided, including by automated means, about your quote and appointments and with occasional offers and service reminders. Consent is not a condition of purchase. Message frequency varies (offers up to 4 msgs/mo). Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance. Full details are in our Texting Terms.

Who we share information with

We share information only with service providers who help us run the business, and only so they can perform that work for us. These include our customer management and messaging platform, our scheduling and payment processors, and our website, analytics and advertising platforms. We require these providers to protect your information.

We may also disclose information if required by law, or to protect our rights, safety, or property.

We do not sell your personal information.

Cookies and advertising

Our website uses cookies and advertising pixels, including from Meta and Google, to measure how our ads perform and to show relevant ads. You can control cookies through your browser settings and opt out of personalized advertising through the settings offered by those platforms.

Site analytics and session recording

We use Microsoft Clarity to see how visitors use some of our pages, through usage metrics, heatmaps and session recordings (how you scroll, tap and move through a page). What you type into form fields is hidden from these recordings. Clarity uses first- and third-party cookies and similar technologies. We use this information to improve our website. Microsoft also collects and uses this data as described in the Microsoft Privacy Statement. By using our site, you agree that we and Microsoft can collect and use this data.

How long we keep information

We keep customer and appointment records for as long as needed to serve you and to meet legal, tax, and accounting requirements. Lead information that never becomes a customer is kept for a limited period and then deleted.

Your choices

  • Texts: reply STOP to any message to opt out.
  • Email: use the unsubscribe link in any marketing email.
  • Access or deletion: contact us and we will provide, correct, or delete the personal information we hold about you, subject to any records we are required to keep.

Children

Our services are not directed to children under 13, and we do not knowingly collect information from them.

Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The revised version will be posted on this page with a new “Last updated” date.

Contact us

C. Smith Detailing
86 Pine Grove Ave, Bellingham, MA 02019
Phone: (774) 484-7975
Email: [email protected]